We will be OPEN on 4th July - Online Booking Open

We are happy to announce that Northumberland Zoo will be reopened on 4th July, 2020.

We can't wait to welcome everyone back here at the zoo, however, we need to ensure that our site is safe for visitors, staff and our animals before we open our doors again.

Book Online

You will need to select a date and an arrival timeslot.

If you have visited before, you will notice a few changes..

Due to government advice, we have implemented new measures to follow precautions, these include:

  • Limiting the number of visitors to the Zoo per day
  • Online Pre-Booking Only for all Visitors including Members, Adopters & Ticket Holders
  • One-way systems have been introduced around the zoo to help visitor flow and social distancing
  • Screens have been installed at all counters and kiosks
  • There are floor markings throughout the zoo to remind you of 2m social distancing
  • Hand-sanitiser/handwash stations are located around the zoo
  • Card or Mobile Payments accepted for gift/food payments
  • There will be No Public Animal Feeds/Talks to discourage gathering of people
  • Picnic areas will be cleaned regularly
  • Take-away food from Kiosks will be available - Card/Mobile payments only.
  • Walk-through Enclosures will be closed in the first phase of re-opening

Please see FAQ's below for more information.

Before you visit..

  • Check that we are OPEN
  • Pre-book your time/date slot on our website.
  • If you are experiencing any symptoms of Covid-19, please stay at home!  

Online Booking and more Zoo Visit Information Coming Soon!

Frequently Asked Questions:

Can I visit Northumberland Zoo yet?

Northumberland Zoo are re-opening on the 4th July, 2020. We will be restricting the amount of visitors allowed on site and we are only accepting online ticket bookings. Visitors will not be able to purchase admission tickets at the zoo.

How is Northumberland Zoo going to make my visit safe?

The safety of our staff, visitors and animals is our top priority and we have reviewed all of our zoo operations to ensure that we are maximising safety across the zoo. These changes include the following, as the government guidelines change our safety measures will change as well.

  • We will restrict the number of visitors allowed on site per day to ensure that everyone is able to spread out across the 20 acre site.
  • We are only accepting ticket bookings that are booked online in advance on our website. Visitors will not be able to purchase admission tickets from the entrance at the zoo.
  • When booking online, visitors and Members will be require to choose an arrival timeslot. Timeslots are in place so that we can manage the visitor flow throughout the zoo and prevent crowds.
  • A one-way system has been implemented so that we can ensure visitors can enjoy their visit and avoid crowds. Signage and barriers will help to mark the way.
  • Protective screens have been installed at the Entrance and food Kiosk.
  • All keeper feeds and talks are postponed in order to discourage crowds. Instead we will be hosting Virtual On-demand Animal Talks - more news coming soon!
  • Food and drink will be available to-go from our kiosk initially. Picnic areas will be open to allow visitors to bring their own food.
  • Our Gift shop will be open which is located in the entrance. There will be a strict 'No touch, unless purchasing' policy in place. Visitors will be able to follow to floor markers for the one-way route. Masks and hand sanitisers as well as souvenirs will all be available to purchase from our gift shop.
  • Face coverings are not compulsory for visitors however some members of our staff may choose to wear them. Visitors can purchase face masks from our gift shop. Please remember to pay by contactless card if you can.
  • Our team have increased our cleaning schedule throughout the day across our site.
  • In our toilet facilities, we ask our visitors to abide by the 2 metre social distancing. If cubicles are full, please queue outside. We ask visitors to remember to wash hands before and after using toilet facilities. A member of our team will regularly be checking facilities at the zoo, ensuring they are clean and soap dispensers are full.
  • If you need to pass by someone, alongside government advice, please turn your back to them as you walk past.
  • We ask that we all need to work together to follow social distancing at Northumberland Zoo. We politely remind our visitors to keep 2 metres away from visitors from other households. Signage and markers will be located around the zoo to help remind everyone.
  • Visitors who persistently disregard the government's scoial distancing guidelines will be asked to leave.
  • If you are not feeling well with any of the symptoms of Covid-19, these include Fever, dry cough, loss of taste or smell, muscle pain, headache or difficulty breathing - please do not visit Northumberland Zoo. Stay at Home and follow government and NHS 111 advice. We will still be here once you are symptom free and better!

I have an annual membership/adopter's day pass/pre-paid admission ticket why do I need to pre-book?

Following government advice, we need to restrict the number of visitors to the Zoo in a day. Pass holders will be able to select a free timeslot through our online booking system to ensure that we can spread our visitors out evenly throughout the day.

There is no guarantee that any visitor, including Northumberland Zoo Annual pass holders or Adopter's will gain entry into the zoo if they haven't booked an online timeslot.

Will I be able to arrive outside of my timeslot?

Allocated timeslots are in place so that we can ensure visitors are more evenly spread out around the Zoo, to avoid any congestion and protect our visitors and staff. Therefore we ask that you stick to your allocated arrival time. If the time you wish to come is not available, please select a different day.

There is no guarantee that any visitor, including Northumberland Zoo Annual pass holders or Adopter's will gain entry into the zoo if they haven't booked an online timeslot.

Will I be able to pay for items at the zoo with cash?

We recommend paying for food and drink as well as items from our Gift Shop with contactless card if you can. If not we will have a select till that will be available to accept cash.

Do I need to wear a facemask when I visit the Zoo?

No. We do not require visitors to wear a facemask. Some of our team will likely be wearing facemasks and we will have them available in our gift shop.

Are there any animal encounters or experiences available?

No. Following government guidelines, we are postponing all experiences involving close contact with animals and keepers until the government guidelines are updated.

I have a voucher for an animal encounter, when will I be able to book it?

Once the government have updated their social distancing guidelines, we will resume our animal experiences and encounters. At this point in time, we do not know when that might be but we will continue them when we are confident that it is safe to do so for our visitors, staff and animals.

My animal encounter voucher expired during lock down, will I be able to redeem it?

Yes. Do not worry if your voucher expired. We will extend them for the period that they were unable to be redeemed.

Will everything be OPEN in the Zoo?

All but the Lemur Woods Walkthrough & Wallaby Walk-about exhbit will be open from the 4th of July. This includes indoor houses and the play area.

You will still be able to see the lemurs and wallabies within their exhibit, we are just restricting access to them in the initial phase of reopening.

Last updated 20/7/2020. Updated as government guidelines change.