Why not book an Encounter?

You will get the opportunity to feed the animals and learn more about them from one of our keepers.

What do you get when you go on a Meerkat Encounter?

  • 30 minutes feeding the meerkats in their enclosure
  • A small Meerkat stuffed toy
  • A Meerkat Encounter completion certificate
  • Admission to the animal park for the participant
  • 10 min briefing session prior to the Encounter
  • Complimentary drink for the participant in our tearoom
  • The opportunity to learn from and ask questions from one of our Meerkat keepers!
  • Get to meet the meerkats’ enclosure companions - the cape porcupines!
  • £40 per person

What do you get when you go on a Raccoon Encounter?

  • 30 minutes feeding the raccoons in their enclosure
  • A small Raccoon stuffed toy
  • A Raccoon Encounter completion certificate
  • Admission to the animal park for the participant
  • 10 min briefing session prior to the Encounter
  • Complimentary drink for the participant in our tearoom
  • The opportunity to learn from and ask questions from one of our Raccoon keepers!
  • £40 per person

What do you get when you go on a Capybara Encounter?

  • 30 minutes feeding the capybara in their enclosure
  • A small capybara stuffed toy
  • A Capybara Encounter completion certificate
  • Admission to the animal park for the participant
  • 10 min briefing session prior to the Encounter
  • Complimentary drink for the participant in our tearoom
  • The opportunity to learn from and ask questions from one of our Capybara keepers! 
  • £40 per person

What do you get when you go on a Lemur Encounter?

  • 20 minutes feeding the lemurs in their enclosure
  • A small lemur stuffed toy
  • A Lemur Encounter completion certificate
  • Admission to the animal park for the participant
  • 10 min briefing session prior to the Encounter
  • Complimentary drink for the participant in our tearoom
  • The opportunity to learn from and ask questions from one of our Lemur keepers! 
  • £40 per person

What do you get when you go on a Zookeeper Experience?

  • 4 hours with our knowledgable zoo keeper team (12pm-4pm)
  • Work with and feed a wide variety of species and learn about our daily routines
  • A Zoo keeper Experience completion certificate
  • Admission to the animal park for the participant
  • 10 min health & safety briefing session prior to the Encounter
  • Complimentary drink for the participant in our tearoom
  • The opportunity to learn from and ask questions from our keeper team!


Members and Specific Animal Adopters receive 10% off the encounter price.

The encounter is available for adults and children over the age of 7 years old; however children between the ages of 7 and 15 years must be accompanied by a spectating parent or guardian paying normal zoo admission (1 adult per 1 child).

There may be up to 2 other participants taking part in the same Encounter.

We regret that this encounter is currently not suitable for wheelchair users.


Terms and Conditions

Age of Participant

If under 18, participant must be accompanied by an adult into the animal park and this adult must be present at the Health and Safety briefing alongside the child to complete the Liability Disclaimer. Children between the ages of 7-9 may have to have an adult with them during the actual encounter; this is at the keeper's discretion so book 2 places for every child who is between 7-9

Expiration

The voucher is valid for 12 months from the purchase date and they MUST PRE-BOOK their encounter.

PPE

Participants must wear suitable footwear on the day, either boots or wellies.

Cancellations

We reserve the right to cancel encounters at short notice due to animal welfare issues. Poor weather - if the weather is unsuitable for the encounter on the day, then the animal park will decide to reschedule. No reimbursement will be made for any travel expenses. We will try our best to give as much notice as possible.

Vouchers

Are non-transferable and non-refundable.

Discount

Members and adopters receive 10% off the encounter

FAQ

  • Participants will be given a Health and Safety briefing and be required to complete the Liability Disclaimer
  • Participants of the encounter have entry to the animal park included
  • Participants also receive a gift voucher for a drink from the tearoom on site
  • There are a maximum number of 3 guests on any encounter
  • We respect our animals and this encounter does not involve handling or touching the animals in any way - it is purely a feeding encounter
  • Additional friends/family will be able to spectate at the front of the meerkat encounter - they must pay admission to the park

Animal Encounter