Question 1

When is the Zoo open?

Accepted Answer

We open at 10.00am every day, Monday to Sunday including all Bank Holidays except Christmas Day, Boxing Day and New Years Day.

Our closing times vary throughout the year. Please check our opening times (https://www.northumberlandzoo.co.uk/hours-prices)for more information.

Question 2

How much is parking at Northumberland Zoo?

Accepted Answer

You are welcome to park in any of our car parks free of charge, this includes coaches.

Cars are parked in Northumberland Zoo car parks at their owners own risk and Northumberland Zoo cannot be held responsible for loss or damage to vehicles, their contents or persons.

Please do not bring and leave dogs in cars.

Question 3

How do I get to the Zoo?

Accepted Answer

Due to our rural setting, travelling by car, taxi or coach straight to our door is the best way to visit us.

Accessing the Zoo by Public Transport – Bus, would mean crossing the busy A1 and then walking a mile down the road to the Zoo. We do not recommend public transport at this time for that reason. Please see our how to get here (https://www.northumberlandzoo.co.uk/getting-here)section for more information.

Question 4

Can I bring my bike/scooter/skateboard into the Zoo?

Accepted Answer

All bicycles, scooters, children’s cars, outdoor wagons/festival trolleys, skate boards and roller blades or ball games are not permitted within Northumberland Zoo.

This may put yourself and other visitors in danger and could frighten our animals.

Question 5

Is the Zoo accessible for wheelchairs and pushchairs?

Accepted Answer

If you have not visited the Zoo before, there are some important things you need to know about our footpaths.

Please click here (https://www.northumberlandzoo.co.uk/footpaths)to see our footpath section and map of the Zoo with regards to path-types.

Please note that we do not allow outdoor wagons/festival carts or trolleys to be brought into the zoo.

Question 6

Can I smoke at Northumberland Zoo?

Accepted Answer

Northumberland Zoo promotes a no-smoking policy. As a family friendly attraction, we respectfully request that visitors refrain from smoking and vaping in the Zoo.

You may smoke outside the Zoo entrance, away from other visitors, ensuring that you dispose of your rubbish carefully in the bins provided. Please do not leave cigarette butts on the ground. Thank you!

Question 7

Can I return to my car during my visit?

Accepted Answer

Yes you can. Please speak to the admission staff to let them know and they will give you a stamp which will allow you to return.

Question 8

Does Northumberland Zoo do animal adoptions?

Accepted Answer

• Yes we do offer adoption packages to help support the Zoo. Please click here (https://www.northumberlandzoo.co.uk/adopt-an-animal)for our prices and options.  Please note, this is not a 'take home an animal' adoption.

Question 9

What if I require first aid?

Accepted Answer

We have fully trained first aiders on site. All of our keepers and ground staff carry radios and will be more than happy to call for a first aider if needed.

Question 10

Am I allowed to bring a picnic with me?

Accepted Answer

Yes. We have a number of outdoor picnic tables and grassed areas located throughout the zoo. Currently we are unable to offer any indoor picnic facilities.

You are very welcome to bring in cool bags or cool boxes, or return to your car to retrieve your picnic. Please note that we do not allow camping style wagons/trolleys to be brought into the zoo.

Please remember to wash your hands if you have been touching any of the farm animals before you eat your lunch and please take your rubbish home with you or dispose of it in the bins provided.

Question 11

I'm bringing a picnic, can I bring alcohol?

Accepted Answer

Alcohol is not permitted to be brought onto site, and anyone under the influence of alcohol or drugs may be removed from the park and where necessary, the emergency services called.

Question 12

Can I hire a wheelchair?

Accepted Answer

Yes we have a wheelchair you can hire during your visit. To book out the wheelchair we require a £20 cash deposit and a form of ID. If possible, please let us know in advance by calling us on 01670 787778 or by emailing us here.(https://www.northumberlandzoo.co.uk/contact-us)

Question 13

How long can I stay at the Zoo?

Accepted Answer

As long as you wish, within our opening times.(https://www.northumberlandzoo.co.uk/hours-prices)

Question 14

Is there anywhere I can store my belongings?

Accepted Answer

The zoo does not have visitor storage facilities and we can not store any personal property.

frequently asked questions.

Address

Information