frequently asked questions.

We open at 10.00am every day, Monday to Sunday including all Bank Holidays except Christmas Day, Boxing Day and New Years Day. Our closing times vary throughout the year. Please check our opening times for more information.

You are welcome to park in any of our car parks free of charge, this includes coaches. Cars are parked in Northumberland Zoo car parks at their owners own risk and Northumberland Zoo cannot be held responsible for loss or damage to vehicles, their contents or persons. Please do not bring and leave dogs in cars.

Due to our rural setting, travelling by car, taxi or coach straight to our door is the best way to visit us. Accessing the Zoo by Public Transport – Bus, would mean crossing the busy A1 and then walking a mile down the road to the Zoo. We do not recommend public transport at this time for that reason. Please see our how to get here section for more information.

All bicycles, scooters, children’s cars, outdoor wagons/festival trolleys, skate boards and roller blades or ball games are not permitted within Northumberland Zoo. This may put yourself and other visitors in danger and could frighten our animals.

If you have not visited the Zoo before, there are some important things you need to know about our footpaths. Please click here to see our footpath section and map of the Zoo with regards to path-types. Please note that we do not allow outdoor wagons/festival carts or trolleys to be brought into the zoo.

Northumberland Zoo promotes a no-smoking policy. As a family friendly attraction, we respectfully request that visitors refrain from smoking and vaping in the Zoo. You may smoke outside the Zoo entrance, away from other visitors, ensuring that you dispose of your rubbish carefully in the bins provided. Please do not leave cigarette butts on the ground. Thank you!

Yes you can. Please speak to the admission staff to let them know and they will give you a stamp which will allow you to return.

Yes we do offer adoption packages to help support the Zoo. Please click here for our prices and options. Please note, this is not a 'take home an animal' adoption.

We have fully trained first aiders on site. All of our keepers and ground staff carry radios and will be more than happy to call for a first aider if needed.

Yes. We have a number of outdoor picnic tables and grassed areas located throughout the zoo. Currently we are unable to offer any indoor picnic facilities. You are very welcome to bring in cool bags or cool boxes, or return to your car to retrieve your picnic. Please note that we do not allow camping style wagons/trolleys to be brought into the zoo. Please remember to wash your hands if you have been touching any of the farm animals before you eat your lunch and please take your rubbish home with you or dispose of it in the bins provided.

Alcohol is not permitted to be brought onto site, and anyone under the influence of alcohol or drugs may be removed from the park and where necessary, the emergency services called.

Yes we have a wheelchair you can hire during your visit. To book out the wheelchair we require a £20 cash deposit and a form of ID. If possible, please let us know in advance by calling us on 01670 787778 or by emailing us here.

As long as you wish, within our opening times.

Yes you can. Please click here to view our membership prices.

Our annual membership passes are digital and will appear in your wallet in your Northumberland Zoo App. If you don't have our App, don't worry - we can search for your membership on our till system upon arrival.

Your membership will commence on the day you purchase it.

Yes, you can purchase a membership for someone else, just click here.

Yes, please ask for an annual membership pass on arrival at our admission desk.

Your annual membership pass is specific to you, so only you can use it. Members will be asked for ID on presenting their membership. Memberships are non-transferable and non-refundable.

Unfortunately we do not hold a waiting list for our experiences. We remove any sold out experiences from our website and add them again once they become available.

The age restrictions vary depending on the experience. Please check the individual terms of the animal encounter pages for all the details.

All of our experiences are very popular and can get booked up quite far in advance, so we would recommend you give us as much notice as possible. Vouchers bought on the day before or the day you arrive will not be honoured due to short notice.

Please contact us if you are unable to attend your experience and give us as much notice as possible.

Please click here to view our admission prices.

Not currently. Please click here to view our admission prices.

Visitors with disabilities (paying full adult/child admittance) are allowed one accompanying carer free of charge. Please bring relevant proof of entitlement such as a blue badge, or a letter confirming receipt of PIP or DLA (issued by the DWP benefit office).

If you have an emergency which prevents you from visiting as you had planned please contact us.

Group bookings for 15 or more people receive 10% off - you can book your tickets online here. The 10% discount will automatically be added upon checkout. Please click here for our school visits page

The timeslots are in place to ensure that there is a steady and uncongested flow of visitors coming into the Zoo. We strongly advise you stick to your arrival timeslot, however, if you arrive earlier or later you will still be admitted.

All tickets are non-transferable. If you need to rearrange your visit due to unforeseen circumstances, please contact us.

No. all of our animals are on specially formulated diets, it could be dangerous for them if they are fed something which could be toxic or outside of their usual dietary requirements. This includes feeding handfuls of grass to horse/ponies - this can make them ill. If we see anyone feeding the animals, sadly we will have to ask them to leave.

As you can imagine, we are asked this question a lot, we have a strict ‘no handling’ policy due to the welfare of our animals, our biological security and our strict health and safety regulations. However, our keepers are more than happy to answer any questions that you may have. You are welcome to interact with most of our farm animals but please remember to wash your hands afterwards.

Our animals have access to both indoor and outdoor spaces. Our enclosures and exhibits are naturally planted and designed to allow the animals the opportunity to escape from the limelight (or weather) and have peace away from the public if they wish, we do not force any of the animals on-show. We normally recommend visitors pop back to specific enclosures of animals they have missed as the animals will more than likely be on-show the next time round. You can also speak to one of our keepers/staff who will be more than happy to help you spot any animals you have missed.

We have a range of exotic animal experiences that you can do here at Northumberland Zoo. All of our farm animals are accessible for public to meet every day. For options and further information please click here.

We are not a wildlife rescue or rehabilitation centre - please contact your local wildlife rescue organisation.

Unfortunately we are unable to take animals or rehome unwanted pets. To seek advice on what to do with an unwanted animal or pet please contact the RSPCA or similar charity.

Please leave your dog at home. Only assistance dogs are permitted, please click here to see our restrictions.