information for teachers.
when to visit.
Northumberland Zoo is open for visits throughout most of the year.
Once you have completed the online form, we will aim to contact you within the next two working days to follow-up your booking. We recommend booking as early as possible if you intend to visit us during June/July.
School visits must be made a minimum of five days prior to your intended date.
arrival & payment.
Schools typically arrive to the zoo at 10am, a member of zoo staff will wait for the coach to park and then greet you on the coach. There is free coach parking on site available all day. Your welcome briefing will include information about site safety, including meeting points around the zoo and any other relevant information.
You will have already received an invoice before your arrival, it helps us if you could ensure this payment is processed prior to arrival. For schools who pay through the County Council, a Trust or a Diocese we anticipate that these payments may take longer to reach us. Please help us by advising us of your payment processes in advance.
risk management & behaviour.
We recommend that staff visit the site ahead of any school bookings, you will receive an invitation for up to two staff members to visit us when you confirm your booking. This helps you to familiarise yourself with the setting and have any questions answered. It also helps to plan for pupils with specific needs or medical requirements.
If there are any adaptations that staff on site can help to provide please make us aware via telephone or email.
We expect students to be supervised at all times around the site, as the zoo does become busy at times we suggest planning in some meeting points in quieter areas so as not to block paths and gangways. Students are expected to not litter, not use inappropriate language and not feed any of the animals. Smoking and vaping on site is prohibited and anyone found to contravene these rules may be asked to leave the premises.
during your visit.
When visiting busy areas such as the gift shop, wild theatre or café it is important that students are appropriately supervised. As you know the behaviour of your students best we will leave ratio requirements to you. We recommend pre-ordering food in the café in the morning if you wish to have a cooked lunch. We also recommend staggering visits to the shop throughout the day.
Ice lollies can be purchased from the cafe, please pre-order these so we can ensure we have the right numbers for your visit.
You are welcome to attend any of the zookeeper talks, timings for these can be found on the app.