Visitor Info

Please leave your dogs at home!

We regret that no dogs, except guide dogs, are allowed in the zoo.

At Northumberland Zoo, animal welfare is our top priority and it is for this reason that we do not allow guests’ dogs on site or to be left in cars in our car park.

Please read the RSPCA’s guidance here

 

Registered Assistance Dogs

We are happy to welcome Guide Dogs for the Blind, Disability Assistance Dogs, Disability Support Dogs, Hearing Dogs for Deaf People, Medical Assistance Dogs and Seizure Alert Dogs provided that they are fully registered, kept under control and accompanied by their owners.

Owners MUST show the relevant Identification Cards before entering the zoo and all assistance dogs MUST wear their identifying jackets whilst on site. ID card and jackets are a part of the regulations for all Registered and Trained Support Dogs in the UK. For further information, please contact Assistance Dogs (UK).

We regret that we are unable to allow dogs into the Zoo site unless FULLY TRAINED. Certain areas where we have free ranging animals such as Wallaby Walkabout and Lemur Woods remain out-of-bounds even to assistance dogs. Reception will inform you when you arrive of all restricted areas for the welfare of our animals.


Accessibility

Between the car park and the entrance to the zoo, there is some loose stone. This stone makes it difficult for some children’s buggies & wheelchairs. Guests can park in front of the entrance whilst unloading/loading, but then the cars must be moved to the car park.

In the zoo, we regret that the ‘River Walk’ is not currently wheelchair friendly due to the steep inclines. However, the rest of the park pathways are made of a combination of concrete and tar planings. The loose tar planing's can make it difficult for some wheelchairs to manoeuvre. This is something which we are working on for the future.


Car Parking

Parking in the Northumberland Country Zoo is free. Overflow car parking is also available.


Facilities

There are toilets available, including disabled access toilets and baby changing facilities available near the tea room. These can be seen on the Zoo Map.


Hand Washing Facilities

In addition to our toilet facilities, there is a hand washing area near to the Entrance of the animal park. Visitors are encouraged to wash their hands after eating and/or touching any of the animals.


Baby Food Warming

We have the facilities to warm baby food if you ask at the front desk and we would be happy to help.


Picnics

We are more than happy for you to bring along a picnic. We have two designated ourdoor areas for picnics, one just outside the tearoom (no admission fee necessary) and another next to Adventure Land play area. We regret that Picnics are not allowed to be consumed in the Tea rooms to save room for customers that have purchased food on-site.


Visitor Info